Insights to Navigating Hospitality's Top Talent Challenge

Hospitality is getting better at staff engagement, and employees are becoming more satisfied with their jobs. But by further improving their support, businesses can achieve even better retention and higher sales.

In this report you will find:

• The state of play in hospitality: CGA by NIQ’s expert overview of the market and reasons to be optimistic
• What teams really think about their working lives: key insights from our exclusive survey of workplace experiences
• Views from the top: Seven hospitality people experts on employee engagement
• Top takeaways: Our recommendations for recruiting, retaining and motivating talent

The latest report from CGA by NIQ and Harri is based on a ‘Working in Hospitality’ survey conducted by Harri and CGA. It drew responses from more than 500 current employees in hospitality or employees with significant and recent experience within the sector. The survey captured a wide range of roles from front- to back-of-house across multiple sectors, including restaurants, pubs, bars, hotels and catering.

To complement this picture of employment in hospitality, the research also included in-depth interviews with hospitality leaders from businesses of varying sizes in the restaurant, pub and bar sectors.