The service economy today is facing two seemingly opposite realities - on the one hand, the service industry accounts for nearly 9 in 10 U.S. jobs, and its share of the labor market is growing. On the other hand, the needs of the frontline worker have been largely forgotten. At best, meeting these needs continues to lag behind addressing those of back-office employees.
This new report addresses three current challenges facing the industry and discusses how you can:
- Drive higher employee engagement
- Improve hiring and reduce turnover
- Create a more personalized frontline experience
